Disability Liaison, Support and Information

Our Disability Liaison Officer (DLO) is passionate about reducing the barriers to accessing healthcare for people with disability.

Our service

A Disability Liaison Officer:

• Supports people with disability, their families and support networks to access services at Bendigo Health
• Can help you, your carers and your healthcare team to put in place the right supports so that your hospital visit is safe, accessible and inclusive
• Also provides advice to health care teams to provide safer, accessible, and more inclusive care.

Physical access

Patient pick up and drop off
Patient pick up and drop off zones are located at the main hospital entrance off Mercy Street and the Emergency Department entrance off Drought Street. Parking time limits are from 5-15 minutes in the pick up and drop off zones.

Entry
The main hospital entrance off Mercy Street is a revolving door. However, you can use the automatic door to the right of this entrance by pressing the green button.

There are automatic sliding doors at the Drought Street entrance.

Lifts
Public lifts are located at the main hospital entrance off Mercy Street.

If you don’t like lifts or would prefer to use stairs, go to the front desk near the main entrance and ask for security.  Security staff can help you access the stairs.

Accessible toilets
Accessible toilets are located in the following areas:

• Ground Floor, Atrium
• Ground Floor, Cancer Centre
• Ground Floor, Medical Imaging
• Level 1, Specialist Clinics
• Level 2, Corridor to Intensive Care Unit
• Level 3, Corridor to Hospital Executive
• Level 3, Women’s Health Clinics
• Level 4, Wards 4A, 4B and 4C
• Level 5, Wards 5A, 5B and 5C
• Level 6, Wards 6A, 6B and 6C

Wayfinding
Touchscreen directory and map located on the ground floor near the main entrance off Mercy Street.

There are signs at the lifts on each level of the hospital.

Volunteer staff can help you find your way. The volunteers are dressed in red shirts. You can go to the front desk near the main entrance to ask for help. 

Hospital Passport

What is the Hospital Passport?
The Hospital Passport is a form that can describe your health and care needs. The information can include your background, abilities, support needs, routines, likes and dislikes. This can make it easier for healthcare workers to know what you might need when you are in hospital.

Who can use it?
The Hospital Passport can be used to help anyone who has a disability or special requirements, including cognitive, communication or physical support needs.

How does it work?
You can create your own Hospital Passport using this form. Your family, carers or support workers can help to create your Hospital Passport. These frequently asked questions will give you some more information about how to create a Hospital Passport.

Bring you hospital passport to hospital, as this will help us to know more about you and how we can look after you.

Photo libraries

Photos of the hospital have been put into booklets to help you get ready for coming to hospital. You can look at photos of different parts of the hospital so you know what to expect when you visit.

Download Hospital photo library here.

Download Dental Services photo library here.

The photos can be downloaded separately here. You could use these for a social story or information page about coming to hospital.

Contacts

For all emergencies call 000. 

Disability Liaison Officer (DLO) Contact Details

For questions, referrals or bookings contact Bendigo DLO on: 03 5454 9141

[email protected]